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by anonymous

Trying to re-add a rut955 to rms after having removed it.

message say:  "This device is currently not Activated, which means it has never connected to RMS therefore, monitoring information will not be shown. You may apply a firmware or backup configuration upload although, it will be verified only when the device becomes online."

And everytime rms tries to reconnect a popup message says: "The serial must be an integer".

Can you please help me?

Thanks

by anonymous
Hello,

Could you send me a serial number of your device in a private message?

1 Answer

0 votes
by anonymous
Hello,

Can you please provide more information on how you are trying to add RUT955 to RMS?

If you are trying to connect it using an excel file you can download the sample excel file from RMS itself.

If you are trying to register the device directly, try to verify whether the serial number is correct or not.

you can follow the link for more information on different ways to add the device to RMS:

https://wiki.teltonika-networks.com/view/RMS_Device_menu

Regards,

Shivang