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by anonymous
Hi,

We have been using OpenVPN in our company for months to access other network devices from our laptop via our installed TRB140 device. We have created a VPN HUB in RMS and added all the clients.

Currently, our VPN HUB is in online status but none of the clients (own laptops, via OpenVPN) can connect to that. There are no changes in the configuration on our side. This has happened before, that despite the VPN HUB being online we could not connect, even for 1-2 days, and then it would work again without any other intervention.

In addition, it is often the case that the VPN connection is suddenly disconnect and then reconnect, which makes ongoing work very difficult.

I would like to ask what could be causing this error, maybe there is a configuration on our side that can help us to avoid these in the future?

Your help would be much appreciated!

Thanks,
Daniel

1 Answer

0 votes
by anonymous
Hello,

RMS VPN may currently be experiencing stability issues. We apologize for any inconvenience caused.

Best regards,

Žygimantas
by anonymous
Hi,

Is it possible that the RMS VPN still has some issues? We are still not able to connect to it (since yesterday), however it is in online state.
Should we change something at our end?

Thanks in advance!

Daniel
by anonymous
Could you provide a serial numbers of your devices in RMS? You can send them in a private message. We could check the situation from RMS side.

Best regards
by anonymous
The issue is still ongoing, however, it appears to be Germany region specific. If you have a small number of devices, as a temporary solution, it is advised to create a new VPN HUB and simply select a different location, Bahrain.