Question

Hi,

RUT240 run fine about 2 mounths on a remote place not easy to access. 4G connection -51db signal. Openvpn client worked perfectly (server is still ok).

From about 2 days I cannot no more reach the router and his subnet.

I tried to send reboot sms (last settings no password, no filters), but nothing do.

If I call the SIM, the tel is ringing so the power is on.

I checked the operator SIM traffic for the last days, the SIM is connected to operator's net but with very low traffic (about 1MB).

It seems like a router reset alone..

On RMS the router is showed offline.

I have a backup file for last good configuration.

Please can you help me to remotely restore the config file as easy possible?

Fw version RUT2XX_R_00.01.14.5

Thank you

Answer 1

Hello, 

From what you say, I think the only way you can access and recover the device is through the mobile utilities.  I think what you can try to regain access is to try these commands. You can restart the mobile connection with the mobileoff and mobileon commands. Here is a link with more information about mobile utilities.

https://wiki.teltonika-networks.com/view/RUT240_Mobile_Utilities

I think that since you have not done any other configuration these are your options to get the mobile service up. I recommend that when you have access to the device you update the firmware version and configure a ping reboot with modem reboot in case you have any connection problems with the signal provider. Here is the link to update the firmware and the ping reboot configuration.

https://wiki.teltonika-networks.com/view/RUT240_Firmware_Downloads

https://wiki.teltonika-networks.com/view/RUT240_Auto_Reboot#Ping.2FWget_Reboot

Comments

Hi,

Thank you for reply.

I will upgrade ones I get access to the router.

I tried to use few sms commands (mobileon, status, vpnon etc) with and without password but no reply.

My config had a daily reboot option turned on at 4am. On RMS I can see that the last connection attempt was 2022-07-12 03:57:07, so I suspect that after this automated reboot the device gone freezed.

Therefore I restarted remotely the power (by a GSM remote switch) but nothing changed.

I would to try with userdefaults and/or dafault sms command but I don't know if this help.

Answer 2

I tried all kinds of messages, no response from the router.  I will have to go to the remote place to reset it.  I am disappointed with how Teltonika products work.  For the price paid I was convinced of greater reliability.