Question

Hello,

We have some RUT 950 routers that, after an automatic reboot, sometimes do not start 4G/3G correctly or the services that exist on the router to start communication, sometimes it takes a few hours to start, this does not always happen.

We have configured the periodic reboot because this router sometimes blocks for no apparent reason, this seems to be a problem with the model/product itself.

Your model RUT 950 with the power in jack format has this problem a lot, the most updated version already seems to be more stable.

I needed to know if this type of situation is a bug that you are aware of and is related to a board limitation and if there is any solution that solves the problem, the fw is already in the latest available.

Regards,

Carlos Vieira

Comments

Hello  ZygimantasBliu,

Thanks for your response

I will give you all the information that i have

This device is in production site remote, I have access to them remotely.

We have installed 4G/3G card with unlimited traffic with public fixed IP and i know when it's drop when i lose connection to the IP.

We have the info in Access Point plataform that we have connected to them and know when is good or not, today they do the reboot at 3:00 am and 04:28 hour loose connection, and communicated again at 12:2, but yesterday it was 24 hours without communicating.

I´m not sure if it´s problem with some services hang up or other issues with modem, because that we have the reboot periodic at 03:00 am to solve temporaraly

We have the 3 models RTU950 LT3 with AC/DC in jack format, we have the RTU950 4 Pin and i new device RUTX09 installed in many sites, and the most old is more unstable

In attachment the troubleshoot file

some parts from troubleshhot

alleventdb

54363|2022-07-24 03:00:00|Reboot|Request from periodic reboot

13405|2022-07-24 03:00:08|Mobile Data|Mobile data disconnected

13406|2022-07-24 03:00:48|Network Type|Joined 4G LTE

13407|2022-07-24 03:00:52|Network Type|Joined 4G LTE

13408|2022-07-24 03:00:56|Network Type|Joined 3G WCDMA

13409|2022-07-24 03:00:58|Network Type|Joined 4G LTE

54364|2022-07-24 03:01:02|SIM|SIM card slot in use: SIM 1

54365|2022-07-24 03:01:02|Port|LAN1 unplugged / LAN2 plugged in / LAN3 unplugged / Wired WAN connection operational

54366|2022-07-24 03:01:10|DHCP|Leased 192.168.1.196 IP address for client 88:15:44:CC:5D:B6 - zona-balnear-s-o-vicente-881544cc5db6 in LAN

54367|2022-07-24 03:01:44|DHCP|Leased 192.168.1.196 IP address for client 88:15:44:CC:5D:B6 - zona-balnear-s-o-vicente-881544cc5db6 in LAN

54368|2022-07-24 03:01:44|DHCP|Leased 192.168.1.196 IP address for client 88:15:44:CC:5D:B6 - zona-balnear-s-o-vicente-881544cc5db6 in LAN

13410|2022-07-24 03:01:48|Mobile Data|Mobile data connected, IP: 193.126.76.30 P OPTIMUS

54369|2022-07-25 03:00:00|Reboot|Request from periodic reboot

13411|2022-07-25 03:00:09|Mobile Data|Mobile data disconnected

13412|2022-07-25 03:00:49|Network Type|Joined 4G LTE

13413|2022-07-25 03:00:51|Network Operator|Connected to N/A operator

13414|2022-07-25 03:00:55|Network Type|Joined 3G WCDMA

13415|2022-07-25 03:00:56|Network Operator|Connected to P OPTIMUS operator

13416|2022-07-25 03:00:57|Network Type|Joined 4G LTE

54370|2022-07-25 03:01:07|SIM|SIM card slot in use: SIM 1

54371|2022-07-25 03:01:07|Port|LAN1 unplugged / LAN2 plugged in / LAN3 unplugged / Wired WAN connection operational

13417|2022-07-25 03:01:55|Mobile Data|Mobile data connected, IP: 193.126.76.30 P OPTIMUS

54372|2022-07-25 03:02:35|Port|LAN2 cable is unplugged

54373|2022-07-25 03:02:45|Port|LAN2 cable is plugged in

54374|2022-07-25 03:03:26|Port|LAN2 cable is unplugged

54375|2022-07-25 03:03:31|Port|LAN2 cable is plugged in

54376|2022-07-25 03:03:53|DHCP|Leased 192.168.1.196 IP address for client 88:15:44:CC:5D:B6 - zona-balnear-s-o-vicente-881544cc5db6 in LAN

54377|2022-07-25 03:03:55|DHCP|Leased 192.168.1.196 IP address for client  - zona-balnear-s-o-vicente-881544cc5db6 in LAN

54378|2022-07-25 03:03:57|DHCP|Leased 192.168.1.196 IP address for client 88:15:44:CC:5D:B6 - zona-balnear-s-o-vicente-881544cc5db6 in LAN

13418|2022-07-25 12:18:55|Mobile Data|Mobile data disconnected

13419|2022-07-25 12:19:42|Network Type|Joined 3G WCDMA

13420|2022-07-25 12:19:45|Network Operator|Connected to P OPTIMUS operator

13421|2022-07-25 12:19:51|Mobile Data|Mobile data connected, IP: 193.126.76.30 P OPTIMUS

13422|2022-07-25 12:32:59|Network Type|Joined 4G LTE

54379|2022-07-25 12:49:38|Web UI|Authentication was successful from HTTPS WAN 188.83.65.48

Regards,

Carlos Vieira

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From the data you have provided, the first thing I can suggest is to try and update device firmware and see if that improves stability.

Answer 1

Hello,

What version currently does your device run on? 

What are the product codes of the devices in question? You can view it in Status -> System section.

Have you tried to configure modem reboot, not the complete router reboot to try to recover mobile connectivity?

What are the services, which do not start, or start after a long while? 

What do you mean by “router sometimes blocks“, do you lose WebUI/SSH access? Is it remote or LAN access?

Could you replicate your issues and attach a troubleshoot file to your question. To generate the file, access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there.

Best regards,

Comments

Hello ZygimantasBliu,

At the moment i don´tt have connection to router it's very unstable

I can give you more info but i don´t know i can upload the troubleshhot file to here, can we just put the text information directly here?

Regards,

Carlos Vieira

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Send it to me in a private message.