10868 questions

12950 answers

20197 comments

25877 members

0 votes
40 views 2 comments
by
Hi

I bought a new RUT955 a few weeks ago, upgraded FW to 7.02.1, had a serial to IP server going extracting some data from a PLC thru Zerotier VPN. Life was good. Then two weeks later, my web application stopped updating, upon investigation i found that the RS232 and RS485 menus disappeared from  the services tab (and yes i was in advanced mode). I was properly confused. Not only that, in the UI under status - system - device, information was missing. see pics

Tried rebooting, nada. Tried FW upgrade to 7.02.3, verification error. Oh, and this thing is sitting 700km away from me. So i dont have physical access to it. Any suggestions? Factory fault? There are another 12 of them which i have commissioned in exactly the same manner and they are just doing just fine, for now. Help!

Tauriq

1 Answer

0 votes
by
Hello,

One of the internal device files got corrupted, resulting in current behavior.

To restore it, the device has to be accessed via SSH, a set of commands needs to be executed, then the device has to be restarted to restore the missing details and devices.

Best regards,
by
Thank you thank you this sounds promising. Who are these commands? Where are these files? Im keen to try it.

Tauriq
by
Could you provide a serial number of your device?