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by anonymous

I recently acquired a RTU240. I have purchased a credit although the Free credit is still active. I have completed the RMS setup on the device now 3 times already. I did it from the latest firmware on the device all the way back to the oldest I could get. The RMS remote HTTP can see my connected device but as soon as I try to access it, I get an error stating "TIPS: Authentication Failed!". Everything seems to work just to that point. I am trying to remotely access an WECON HMI and I can even see the HMI's web tab, so I know I am almost there, but I am missing something but I don't know what.

Please help.

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by anonymous

Hello,

It might be that your HMI recognizes that the connection originates from a proxy and drops it.

Also, there has recently been discovered an issue, where RMS connect changes URL. "%2F" in the link gets converted to "/". It is still being resolved. 

One thing you could try is to create a VPN HUB. For instructions, please refer to this video: https://www.youtube.com/watch?v=dfAudZR2wPY.

Best regards,