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14455 questions

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by anonymous

Hi,

I dont find Info about this FW anywhere.  We have over 400 different DC fast chargers all over EU.  Many of them have this FW  RUT9XX_R_49.06.04.4  from delivery. But these RUT 950 loose connection all the time. And is a big problem.

Because the FW start with RUT9XX_R_49  and not  RUT9XX_R_00 all setting will be lost upon upgrade to a 2022 FW.

This is a major problem as the FW upgrade can not be done remote.
 

We can not send tech-people to do it locally on every location we have in Europa.

Please provide av FW file that will keep the settings and solve the "Dissconnected " issue.

Or any other sugjestions to keep the uptime will be welcome :-)

Regards Kurt
Garo Norway

1 Answer

0 votes
by anonymous
Hello,

This is a client-specific firmware that is not compatible with the master release firmware versions.

The best approach would be to contact the distributor from which you have purchased these devices and then they will contact us directly if they have any questions, or maybe they already have an updated FW version where there were fixes for the issues you have mentioned.

Unless it was your company that ordered this specific custom firmware, then you should contact the Teltonika sales manager