Question

The picture below is wat i see when i connect through RMS to the router. It does not show the map.  I am sure the browser is connected to internet. I sent this post with the same pc. 

Normally the router has excellent connection, and always shows the gps map, but today the connection according rms was average and when i restarted the router it was excellent again but still there was no gps map visible. 

The message on screen is "Browser does not have access to internet to show map. Make sure your browser has access to internet and refresh the page."

I received an email earlier this morning that the router has lost and regained connection in only 1 minute time.

What can be the problem?

Regards.

Comments

Hello,

Are you using latest  firmware?

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Also with a pc straight connected to the router gives the same message and no gps message. The pc has also internet through wifi. 

Answer 1

No but it worked before.and suddenly it didn't without changing the router. The message is strange too because i go with the same browser via rms to the router so it has internet.

Answer 2

The funny thing is that in RMS GPSmap works fine. But not when connected to the router itself.

Answer 3

Now i updated the RUTX14 with the newest firmware but it didn't change the issue. Please can someone from teltonika respond because i bought the thing for the gps and now it doens't work. Bummer!

Comments

Hello,

Could you check if changing the mode from Basic to Advanced changes anything?

Could you clear browser's cache or try with a different browser?

One more option is to factory reset the device, as shown here.

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Do you use any Ad blocker and set custom rules?

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It is a bug of WebUI, it is using an older version of the Map library, which is not available right now. This issue has been reported to our R&D team. However, I can not assure you when will it be fixed.

Thank you for your patience,

Kind regards.

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Our R&D confirmed this bug, and are working on it. You can expect for it to be fixed in the upcoming releases (For now it is planned to be fixed on next release FW 7.02.7).

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Thank you JustasB. Please tell R&D that it worked before without problems till 3 days ago. The day i made the post about is. It worked also with adblock and nordvpn. Ofcourse i tried it with several browsers and i cleared the cache.

Answer 4

Hello, it is working again.

Thank you for your patience.

Comments

Yes it does again. Thank you very much.