Question

Hi

When I activates Nordvpn on my win10 pc i lose connection to internet?
I know that it is possible to install Nordvpn in the router but I just want to have it in my PC.
Is it something with the firewall?

Answer 1

Hello,

I would first suggest to check if disabling firewall and other security software on Windows machine solves your issue. You can also try to, if possible, switch to a different server.

Best regards,

Comments

Thanks

I have tried disable the firewall on my pc but it does not help.
I only have this problem with my tcr 100. I never had any problems with other routers or network

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Apparently, there is an issue with NordVPN, specifically on TCR100 and Win10. The issue has been reported to RnD for further investigation.

I will update, once there are news.

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Did you find anything further on this? I have the same issue on the RUT955 router.

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Hello,

NordVPN does not work with MTU lower then 1500 according to their support. I would assume, that you are trying to establish VPN connectivity using mobile interface.

If that is the case, I would like you to access router's WebUI, navigate to Network -> Interfaces, edit mobile settings, switch to Advanced settings tab and enter 1500 value to Override MTU field. Save the settings. 

Otherwise, I would like you to send me a troubleshoot file in a private message. Please, replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there.

Best regards,