Question

Dear Teltonika-Support-Team,

RMS did work well in the last months, now it does not automatically connect anymore.
In logread I see now every few seconds: "can't open /tmp/rms_data: no such file".
In System->SetupWizard->RMS I see the status "Connecting".
When pressing EXPLICTLY the "Connect-Button" under System->SetupWizard->RMS it immediately connects and everything is fine.

A reboot or factory-reset (incl. config-restore) did not solve the problem.

Any clue?
Many thx, Rainer

Answer 1

Hello,

Did this issue start with the current firmware or did you have it before?

Have you made any configuration changes recently?

Could you provide a complete troubleshoot file?

Best regards,

Comments

Hi,

>>>Did this issue start with the current firmware or did you have it before?
Good question, not really sure, but never had this issue with previous versions before 07.02.6.

>>> Have you made any configuration changes recently?
Mmmh, just played around with that Blacklisting-Issue (where), but nothing regarding RMS.

>>>Could you provide a complete troubleshoot file?
Will send now by mail.

Many thx, Rainer

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Any outcome from troubleshoot-file?

( I cannot use RMS since weeks since nightly reboot prevent each morning from RMS to auto-connect due to this "can't open /tmp/rms_data: no such file" )

Thx, Rainer

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A long time I didn't used RMS anymore, now back on this issue I didn't tried again but first did FW-update to 07.03.xx.
Issue seems gone.