My question is for any help with router configuration set up, or for specific information I should request from EUFY to help me set it up.
I have a EUFY Homebase and two cameras connected to an RUT240 router modem. Actually a white-labelled router that is packaged by a company called Glomex.
The way EUFY works is that the Homebase connects via Wifi to the router and it has its own wifi which connects it to the cameras
You access the EUFY cameras via an app on your phone.
The router is connected to a 4G Mobile Network
When my phone is connected to the Router's Wifi the EUFY system works completely.
I receive notifications, can view recordings stored on the HomeBase and can Liveview the cameras.
Once I am remote, I receive notifications, but cannot access the recordings or live view. I get an error message saying the app cannot connect to the Homebase.
One other piece of evidence that the EUFY system is working OK is that one of the cameras is set to send recordings to EUFY cloud storage. When it sends recordings to cloud storage I can access them. I assume this is because I do not need to access the Homebase to get to the cloud storage. I have a EUFY system at home which works remotely but I did not need to adjust any router setting to make it work.
On the EUFY help site it has the following comments
Home Router Configuration
- Please make sure your router’s firewall settings are not blocking remote access to eufySecurity devices.
- Please make sure the router's TCP port 80, 443 and UDP port 0-65535 are open.
- Please make sure eufySecurity devices are not added to a blacklist or MAC filter on the router.
I am pretty sure the second point is my issue.
I am discussing with EUFY support to try and get more detail on what the port forwarding requirements are but they have not really been able to help me yet.
I have tried to open up the router to allow access from everything but this was not successful
I am not close to the router and cannot physically do anything with it, but I do have access to an interface on the Glomex app which seems to me to be very close to the RUT240 Web UI.