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by anonymous
We have 26 unit of Teltonika TRB 140 in Turkey with SIM Vodafone Turkey which have been working perfectly for some time, now all routers are stop working. Connecting to a system I saw that the SIM is in the "Unregistered" state. The operator says that SIMs and subscription are OK we have signal but we don't understand why the SIMs fail to register. We tried to completely reset one of the routers and load the latest firmware 00.07.02.7 but the situation is still the same on that unit, attached the troubleshoot can you give us support? Thanks

1 Answer

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by anonymous
Hello,

Did the issue occur at the same time for all of the devices?

Are those devices in the same location?

Have you tried SIM cards from other providers?

Were there any events that could have caused the disruption of the operation of the devices, any power outages?

Would it be possible to attach troubleshoot files from a few other devices?

Best regards,
by anonymous
Thank you very much for your reply, connecting to another router to download the logs, we analyzed the SMS section.
We saw an SMS warned us that being in Turkey it was necessary to register device IMEI on a government portal.
We will proceed to register all IMEIs to solve the problem, thank you very much for your reply and for taking time to address our problem.