Question

My RUT241 suddenly lost the mobile connection and is flashing the "Mobile network type LEDs" 

"Blinking from 2G LED to 4G LED repeatedly"

Have tried with a different SIM card from another RUT unit i have that i know is working. 

Did flash the last firmware and also tried with reset no difference. 

//Janne 

Answer 1

Hello,

I would like you to generate a troubleshoot file. To generate the file, access router's WebUI, go to System -> Administration > Troubleshoot section and download troubleshoot file from there. Attach the files by editing your initial question. 

Best regards,

Comments

File uploaded

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The logs indicate very poor signal strength characteristics.

Are both antennas attached to the router?

Did you change the location of the router recently?

You can try using a different frequency band by changing settings in the WebUI Network -> Mobile section. Since your device uses band 20, other bands to try are LTE B3 and B7.  

Another setting to change is APN value. Disable Auto APN in Network -> Interfaces by editing the mobile interface settings and set custom value according to your provider.

Best regards,

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Hello!

Will try the tips from you.

The router have been moved but to places where it had worked fine before. And i have an RUTX11 just beside it.

//J

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Hello!

My RUT241 is still not working.

Anymore useful advise?

//Janne

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According to the logs, your device lives back in 2021. Could you try to synchronize device's time with the browser by logging to the web interface and navigating to Services -> NTP -> General, then saving the settings?