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Remove unit from RMS portal

0 votes
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by anonymous

HI,

I have a unit that is connected to an unknown account and i need it removed so i can add it to mine.

I have connected to the device via ssh and ran "uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1 && uci commit && /etc/init.d/rms_connect restart" however it states "Command failed: Not found"

If i run the above piece by Piece the "uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1" = works

"uci commit" = works

"/etc/init.d/rms_connect restart" = Fails.

Im am not sure what portal this device was previosuly connected to but can provide photo or SSH access to unit if needed

Thanks in advanced 

1 Answer

0 votes
by anonymous
Hello,

It is likely that the device does not have a valid RMS credit, thus commands fail. Please send a troubleshoot from the device or a photo with a serial number visible in a private message. It will be taken care of.

Best regards,