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by anonymous

Hello,

We are receiving the following error trying to register a RUTX11 into RMS: Device with serial XXXXXXXXX from entry number 1 already exists.

We have already logged into the device and verified details are correct and ran the following command via SSH, however this has made no difference: uci set rms_connect_mqtt.rms_connect_mqtt.remove_from_system=1 && uci commit && /etc/init.d/rms_connect restart

Is there any other solution for this error?

1 Answer

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by anonymous
Hello,

Please send the serial number of the device in question in a private message.

Also, attach a photo of the device with the serial visible or add a troubleshoot from the device.

Best regards,