Question

I have contacted both Verizon and ATT they both don't recognize the imei number and I can't get a SIM card for it

Answer 1

Hello,

I would like you to attach a troubleshoot file to your question. To generate the file, access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there.

Best regards,

Comments

Hello,

The issue is forwarded for the laboratory, to check the situation in regards to your device. Awaiting for their response.

Best regards,

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Hello,

The device has been added to AT&T database, there should be no issues now.

Best regards,