Question

I have an RUT950 which I have previously used in Nassau. This time however, it will not connect to the mobile network.  I have tried two different SIM cards.  The APN settings are correct. I have not changed any of the configuration since the last time I was here either. The router is picking up signal, it's just not registering to the mobile network.  I have checked the SIM cards in a phone and they are both working correctly, data is being passed and web pages can be viewed.I have tried the IPv4 only option and still nothing. I have set the Time zone settings to the correct time zone as thought there might be a syncing issue, but again, still not registering on the network.

Any help would be greatly appreciated.

Answer 1

Hello,

Can you please PM me and send troubleshoot file of the device when issue persist?

Comments

Thanks for getting back to me.  I shall download the troubleshoot file now and send it to you.

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I have downloaded the file. Where should I send it?

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Update:

I have upgraded the Firmware to the current RUT9XX_R_00.06.02.2. I have tried three different SIM cards from two different service providers, which all work in a mobile phone.  I have good signal, but data connection is Disconnected and the State is Searching, N/A, 4G (LTE).

I have a troubleshoot file, I just need to know where to send it so you guys can take a look.

Any help would be greatly appreciated.

Cheers

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Another update:

Have also noticed that the Status - Network - Mobile, does not bring up any info at all. This has only happened since I have upgraded the firmware.

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To send troubleshoot file to me, simple click on my account and there should be option "Send private message".