Question

Good morning,

My RUT955 has no serial number in the device info. If I upgrade from RUT9XX_R_00.06.09.2 to version RUT9_R_00.07.02.7 I can no longer log in. Only a loading indicator remains on the screen

I can only log in on the legacy WebUI firmware.

root@Teltonika:/sbin# mnf_info mac
ffffffffffff
root@Teltonika:/sbin# mnf_info maceth
000000000000
root@Teltonika:/sbin# mnf_info name

root@Teltonika:/sbin# mnf_info wps

root@Teltonika:/sbin# mnf_info sn

root@Teltonika:/sbin# mnf_info batch

root@Teltonika:/sbin# mnf_info hwver

root@Teltonika:/sbin# mnf_info simpin

root@Teltonika:/sbin# mnf_info sim2pin

root@Teltonika:/sbin# mnf_info blver
3.2.7

Original data:
serial number: 1117371955
Batch no: 109

Answer 1

Hello,

One of your device's internal files got corrupted an needs to be restored. For that we would need to arrange a AnyDesk remote.

Best regards,

Comments

I have same problem on RUT240 

root@RUT:~# cat /etc/version

RUT2_R_00.07.03.3

root@RUT:~# mnf_info -n

UNKNOWNXXXXX

root@RUT:~# mnf_info -s

0000000000

root@RUT:~# mnf_info -m

FFFFFFFFFFFF

What can be done to restore?