Question

RUT955 after a power failure, port RS232, through which the meter is connected, does not rise. The problem is observed on different firmware versions and not on one RUT955.

Helps to physically disconnect the power supply.

Answer 1

Hello,

Could you please explain the power failure in more detail?

I assume that RS232 not working is temporary, and service is restored after power cycling the router? 

Could you attach a troubleshoot file to your question. Make sure to replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file might provide more insight into the issue.

Attached files are private and visible only to Teltonika Moderators.

Best regards,

Comments

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Hello,

It appears that not much can be done from your side to avoid RS232 issue.

Due to that, your current course of action is to return the devices experiencing the issue to your reseller and initiate RMA process. The devices would then be shipped for repair.

Best regards,

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Hello!

Thank you for your help, we will decide something.

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Hello, I would like you to enquire, if you have decided how to proceed with your RUT955 devices. I have sent you a private message. Best regards,

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Hello!

In order to send teltonics to the service center, we have nothing to replace them with. So far, as a temporary measure, the accounting devices have been connected via a USB adapter (232/485), having configured the USB port accordingly. And the warranty period for them has long expired.