Question

Is my device is broken? I cant find eth1 using the ifconfig command. Just got the device and 4g works well but cant get wan via ethernet to work.

i have updated to the latest firmware(RUT2_R_00.07.03.3) overwriting the old configuration as recommended.

root@Teltonika-RUT240:~# ifconfig -a
br-lan    Link encap:Ethernet  HWaddr 00:1E:42:53:7C:50  
          inet addr:192.168.1.1  Bcast:192.168.1.255  Mask:255.255.255.0
          inet6 addr: fdbd:787f:a25::1/60 Scope:Global
          inet6 addr: fe80::21e:42ff:fe53:7c50/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7071 errors:0 dropped:0 overruns:0 frame:0
          TX packets:7217 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:805831 (786.9 KiB)  TX bytes:2773769 (2.6 MiB)

erspan0   Link encap:Ethernet  HWaddr 00:00:00:00:00:00  
          BROADCAST MULTICAST  MTU:1450  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

eth0      Link encap:Ethernet  HWaddr 00:1E:42:53:7C:50  
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:92 errors:49 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:13805 (13.4 KiB)
          Interrupt:5

gre0      Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
          NOARP  MTU:1476  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

gretap0   Link encap:Ethernet  HWaddr 00:00:00:00:00:00  
          BROADCAST MULTICAST  MTU:1462  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

ip6gre0   Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
          NOARP  MTU:1448  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

ip6tnl0   Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
          NOARP  MTU:1452  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo        Link encap:Local Loopback  
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:65536  Metric:1
          RX packets:168 errors:0 dropped:0 overruns:0 frame:0
          TX packets:168 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:14370 (14.0 KiB)  TX bytes:14370 (14.0 KiB)

sit0      Link encap:IPv6-in-IPv4  
          NOARP  MTU:1480  Metric:1
          RX packets:0 errors:0 dropped:0 overruns:0 frame:0
          TX packets:0 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

wlan0     Link encap:Ethernet  HWaddr 00:1E:42:53:7C:52  
          inet6 addr: fe80::21e:42ff:fe53:7c52/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:7076 errors:0 dropped:0 overruns:0 frame:0
          TX packets:7332 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:905850 (884.6 KiB)  TX bytes:2984518 (2.8 MiB)

wwan0     Link encap:UNSPEC  HWaddr 00-00-00-00-00-00-00-00-00-00-00-00-00-00-00-00  
          inet addr:100.116.62.213  P-t-P:100.116.62.213  Mask:255.255.255.255
          inet6 addr: fe80::dd06:a722:d586:d8c5/64 Scope:Link
          UP POINTOPOINT RUNNING NOARP MULTICAST  MTU:1500  Metric:1
          RX packets:2518 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2173 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:1328019 (1.2 MiB)  TX bytes:335119 (327.2 KiB)

Answer 1

Hello,

It might be hardware malfunction.

I would like you to attach a troubleshoot file to your question. 

First, try to replicate the issue by restarting your device, then, after it boots, connect something to its WAN port. This might generate some log entries. Then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. The logs in the file might provide more insight into the issue.

Best regards,

Comments

I attached the troubleshoot file, to me it looks like hardware malfunction. I just want to make sure before sending it back.

---

You could try to flash device firmware using bootloader menu. For instructions refer here.

However, if that does not help, return the device to your reseller for warranty repair or replacement.

Best regards,

---

I followed the instruction exactly and tried several times but the device will not start the bootloader. I release the reset button after 4-8 seconds while all leds is blinking. But every time it just starts normally, as soon as i release the reset button the leds stops blinking and the device boots in normal mode.

---

The LEDs should start blinking slightly faster after the the button is released. Have tried both, holding the button for 4 and 8 seconds, but the device I tested entered bootloader menu without any issues.

In this case, return the device.

Best regards.

---

Thanks i will return it.