I have an issue with several RUTx09 devices that disconnects from RMS after roaming to another country.
The devices are mounted on a couple of fishing vessels and they are roaming between Sweden (Home network), Denmark and Norway.
After roaming the devices state "Unknown error" in the RMS tab in the modem, the solution is to reboot the modem, or just to change any setting the the RMS setting tab, and saving, to force an reconnect, it will not resolve by it self, it need intervention to reconnect to RMS.
The routers are running RUTX_R_00.07.03.3 and .4 firmware and are using different operators and different networks.
The error seems to happen more often when roaming to Norwegian networks then to the Danish networks, but it also works in both countries from time to time.
To rule out any DNS error I have changed the rms.teltonika-networks.com address in the modem to use the IP of the server instead, and this was working fine until the unit roamed again.
We are trying to use RMS to prove the coverage and function of the Teltonika modems, so that we can sell more of them, but it's hard when the loose connection and will not log the data to the RMS portal, when they are in the area we would need the log data for...