Hello,
Thank you for your patience with this situation. The issue is likely related to yesterday's RMS maintenance. Below is an update on current situation:
The issue:
A number of devices have been failing to connect to RMS after the maintenance.
Current status:
Fixes are being implemented in order to resolve the underlying issue. We are actively debugging the issue and searching for a full resolution.
The root cause of the issue:
Certain server-side changes were done that had an unforeseen impact on device and RMS communication.
What actions shall we take:
We shall do a thorough audit of all procedures that govern server maintenance to make sure the risk of such events is minimized in the future.
Once again, thank you for your patience and continued trust throughout this episode.
Best regards,
