Question

Hi!

I have a RUT955 running RUT9_R_00.07.02.4.

I am trying to update the firmware to the newest version (RUT9_R_00.07.03.4_WEBUI.bin) and I keep getting a "invalid image" error message.

An update via server seems not to be possible.

can anyone help me?

Thanks!

Answer 1

Hello,

I would like you to attach a troubleshoot file to your question. Please, replicate the issue, then access router's WebUI, go to System -> Administration -> Troubleshoot section and download troubleshoot file from there. 

The logs in the file might provide more insight into the issue.

Best regards,

Comments

Hi,

which one do you need for investigation? I can't add files here, correct?

Regards!

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You can attach the file by editing your question or by sending it via a private message.

Attached files are private and visible only to Teltonika Moderators.

Best regards,

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I attached the file to the question :-)

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One of your router's internal files got corrupted and we need to arrange a remote via AnyDesk to recover it.

Could you send your device's serial number in a private message and approximate time, when you would be available for a remote?

Best regards,

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Hi!

I am having exactly the same problem as the initial poster. I can not update my RUT950 as I receive the "invalid image" notification. I have even tried via SSH and get the same issue.

Thanks,

Wic