Hello,
Just to clarify, the iPad also does not connect to the carrier? In this case, this would most likely be the issue on the operator's side or a damaged SIM card. Also, does the device not connect to the carrier at all? Or just the 5G connection is not established?
However, if it does work on the iPad, then there are a few troubleshooting steps:
- Try setting the router to 4G + 5G mode. This is needed for 5G NSA operation;
- Set the APN to internet;
- Make sure the antennas are screwed in properly;
If none of these steps help, I'd like you to replicate the issue, navigate to System → Administration → Troubleshoot and generate a troubleshoot file. It can be attached to the original question and will only be visible to Teltonika moderators.
Best regards,
DaumantasG