Question

I have just bought a RUTX-11 in ebay with the SN: 1111408349, when I try to add to RMS I have an error message, below details:

"Device with 1111408349 at line 1 could not be added. Please contact support for more information."

Can you please let me know, what can be the issue?

Answer 1

Hello,

Thank you for bringing this up.

In order for the device to be available for you in RMS, I would like you to send a photo with the device's serial and IMEI visible or upload a troubleshoot file in a private message to confirm your ownership of the device.

Best regards,

Comments

Hello, I try to upload a photo, but I was no possible. but below.

SN: 1111408349

IMEI:869257030317024

MAC: 001E4231435E

BR

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https://community.teltonika-networks.com/?qa=blob&qa_blobid=7585040747699347266

BBelow the photo. thanks

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Hello,

Connect your device to internet and try adding it again.

Best regards,

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Thanks, now I can add.