Question

Since very recently (a few days ago), it seems I can't access RMS web UI anymore with Safari.

Each time, I have:

OOPS! SOMETHING WENT WRONG...

UNABLE TO RETRIEVE USER DATA, PLEASE TRY AGAIN LATER

Of course I tried clearing cookies and stuff, it does not help.

Access works fine with Chrome.

Anyone having the same issue, any clues ?

David

Answer 1

The issue should be resolved by now.

Please confirm that you are now able to accesses RMS website using Safari browser.

Best regards,

Comments

Absolutely, perfect and fast fix!

Thanks

Answer 2

Hello,

I have informed the developers about it.

Have you tried pressing Back to login page button? 

Does it redirect to login page and are you able to successfully login after providing your credentials?

Best regards,

Comments

Redirect does not help, I tried dozens of times.

I can eventually get the login page by clearing all cookies/local storage/etc.. regarding teltonika-networks.com from Safari, but then I got the same error when I try to login.

Note: same issue with the RMS Mac App, but I suppose it uses Safari Webkit.

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Thank you for providing further input.

The issue is under review by RMS team.
Solution is being worked on.
Apologies for the inconveniences.
Best regards,