Hello,
Could you connect to your device via CLI or SSH and execute the following commands and see if that helps:
echo "net.netfilter.nf_conntrack_helper=1" >> /etc/sysctl.d/11-nf-conntrack.conf
and
/etc/init.d/sysctl restart
In addition, check, if opening TCP ports 21, 990 and 443 on the router help?
Best regards,