FOR TIPS, gUIDES & TUTORIALS

subscribe to our Youtube

GO TO YOUTUBE

14455 questions

17168 answers

28195 comments

0 members

We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
0 votes
91 views 0 comments
by anonymous
Dear community,

I have decided to upgrade the firmware of the TRB141 device to version: TRB1_R_00.07.04.2_WEBUI.bin (mass prod.). After successfully installing the firmware, I cannot access the gateway via USB. The device cannot be pinged, neither rebooting the device nor another PC helped. I can only get to the WebUI via RMS, where I downloaded the troubleshooting files.

On version TRB1_R_00.07.02.7 everything worked without problems.

Thank you and have a nice day.

1 Answer

0 votes
by anonymous
Hello,

  

I understand that this is not ideal, but could you downgrade to v7.2.7 via RMS and check if the USB is working?

If it is, please try upgrading to v7.4.2, and if it doesn't work again, try factory resetting the device to check if that changes anything.

Perhaps you also have another USB cable to test?

If Windows detects the USB device, you could also try setting a static IP in 192.168.2.xxx range to check if the issue could be with the DHCP server.

  

Best regards,
DaumantasG