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14455 questions

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We are migrating to our new platform at https://community.teltonika.lt. Moving forward, you can continue discussions on this new platform. This current platform will be temporarily maintained for reference purposes.
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by anonymous

Dear, I have a problem registering my rut240 in the rms platform. It throws me the following text:

"Device with 1116954248 at line 1 could not be added. Please contact support for more information."

The router to connect to rms tells me the following:

"Failure (Device is not registered in RMS. Please login to rms.teltonika-networks.com and add this device to your account device list)"

How can i fix this? since I bought it I have not been able to configure it in rms

1 Answer

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by anonymous

Hello,

Could you please send a photo of the device with serial and IMEI numbers visible in a private message, to confirm your ownership of the device and proceed further?

Best regards,