Question

Hello, while using new VIP Helpdesk I have found it impossible to choose "Product Group" when creating new Ticket. There are no products groups available when clicking this selector, and I tried typing: Routers, TRB245 (my device), Gateways, Industial Gateways and so on...
Because of that I cant create new ticket.

Any help will be appreaciated :)
 

Answer 1

Hello,

  

Perhaps you could try opening Helpdesk in an Incognito window or a different browser to check if the issue could be cache related?

If that is not the case, please message me via a private message and we will sort everything out!

  

Best regards,
DaumantasG

Comments

I have the same issue.  As soon as I type anything, I get "Nothing found" and I can't create a ticket.  I tried with Chome, Incognito window, Firefox and Safari on IOS.

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Hello,

  

Please send your company name, as well as the name of your sales manager to me via a private message. Thank you!

   

Best regards,
DaumantasG