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RUT956 mobile net error

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by anonymous
Dear Teltonika,

we have purchased several RUT956 devices.  

After a few days with the current firmware they lose the mobile network, at this time we get the message "Internal modem is unreachable".

We tested two devices permanently, both experienced the same.

Firmware version: RUT9M_R_00.07.04.3

Internal modem firmware version EC25EUXGAR08A05M1G_01.001.01.001

I would like to ask for help on this.

Thank you:

Gergo Uhlyarik

1 Answer

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by anonymous

Hello,

  

I will ask you to wait for the issue to replicate, then log into the WebUI of the router, navigate to System → Administration → Troubleshoot, and generate a troubleshoot file. This file can be attached to the original post and will only be visible to Teltonika moderators. Make sure that the router is not rebooted after the issue is replicated, as that will erase all of the collected logs.

One thing that can help in this situation is to configure a ping reboot. This feature will check if the connectivity is available, and if the router loses connectivity it can perform actions like:

  • Reboot the router;
  • Reboot the modem;
  • Restart mobile connection;
  • (Re)register on the network;
  • Send SMS;

It can be configured by navigating to Services →  Auto Reboot → Ping/Wget reboot. Make sure to configure this option after generating a troubleshoot file.

  

Best regards,
DaumantasG