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I've got a load of RUT955's running firmwares RUT9XX_R_00.03.985 and RUT9XX_R_00.05.00.5 and have a event log, events reporting, mobile data connected email sending config set, so an email address receives an email every time one of our fleet of routers gets a new public IP address (these routers are located in field based equipment where remote access is required - they register with a ddns provider and send an email as a backup form of being able to still find the device if ddns registration fails or the ddns provider has downtime)

we've just purchased a number of new RUT955s which are running HW revision 1610 and Firmware RUT9XX_R_00.06.03.2 (so I cannot roll back prior to 06.02.0 I believe)

I cannot get the router to log a "mobile data connected" event, which then triggers an email  ie (copied from all event log on a working router)

12N 2018-05-30 12:23:52 Network Type Joined 4G LTE

17S 2018-05-30 12:23:37 Mail Email was sent to retracted@domain.com .

11N 2018-05-30 12:23:31 Mobile Data Mobile data connected, IP: 92.177.57.246 3 UK

10S 2018-05-30 12:23:28 Network Operator Connected to 3 UK operator

what I actually get is just this

114N 2019-07-04 13:28:45 Network Type Joined 4G LTE

113N 2019-07-04 13:28:43 Network Type Joined 3G WCDMA

112N 2019-07-04 13:28:43 Network Type Joined 4G LTE

111S 2019-07-04 13:28:43 Network Operator Connected to 3 UK operator

110N 2019-07-04 13:27:05 Network Type Joined 3G WCDMA

as it never records a mobile data connected event, it never triggers the email sending

Any help or advise would be greatly appriciated

1 Answer

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by anonymous
Hello Gary,

I recreated the situation on the same firmware and it seems to be working fine, after connection establishes I receive SMS and Email containing the IP address and other information. Can you describe the steps on how you were testing everything? Can you try disabling and then enabling the mobile interface via CLI? (F.E. ifdown ppp ; ifup ppp)