Question

HI !

I encounter a problem when I try the add a RUT95x to our RMS dashboard, the device is marked as duplicate serial and mac address.
I have seen in some post that could mean that our device have already been registered in an RMS but it's nor our RMS.
How can I reset the RUT settings to any RMS it has been added to before ?

Thanks

Answer 1

Hello,

Could you please provide last 4 digits of your routers serial number and last 4 symbols of MAC address?

Comments

Hello,

The last 4 for digit of serial are 6679
the last 4 for mac are 2C:AB

Thanks :)

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Hello,

Yes this device is registered in RMS. Could you generate troubleshoot file and send it to me via the private message?

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Now you should be able to register your device, let me know if it works.

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I was able to add the device to the RMS, I got no more error messages.

Thanks for the help, I will mark the topic as resolved.