Question

Hi,

I have a client  whose router will not let him update the firmware or reboot to factory settings either by pressing the reset button for 5 secs or by erasing the settings through the portal.

https://wiki.teltonika.lt/view/RUT955_Device_Recovery_Options

Status page does not display a bootloader versions and we have tried to upload a bootloader version and this did not work as per these link areas

This was purchased Jan 17 so not sure if under warranty, or what to try next. Can you please advise

https://wiki.teltonika.lt/view/RUT9xx_Bootloader_Upgrade

https://wiki.teltonika.lt/view/RUT9xx_Firmware

Answer 1

Hello,

If router does not show any bootloader version, this indicates, that router is using very first bootloader version, when versioning was still not displayed in WebUI.

In this case, you would simply need to upgrade both router's bootloader and its firmware to the latest ones.

Here is detailed step-by-step instructions how to upgrade router's bootloader and firmware:

• First of all please set static IP address on your network interface (e.g. 192.168.1.10)
• Use private/incognito Web browsers window with cleared/disabled cache
• Download latest router's bootloader and firmware version from here ( https://wiki.teltonika.lt/view/RUT9xx_Firmware )

  

• Power on the device while holding reset button. Flashing all 4 Ethernet LEDs indicates that bootloader’s webserver has started.
• Access router via web browser http://192.168.1.1/uboot.html
• Upload new bootloader's fw "uboot_for_tlt_rut900_3.0.1_webui".
• Wait few minutes. Routers LEDs should stop flashing. Only LED with LAN cable connected to that port should be active.
• Power off the device.

  

• Power on the device while holding reset button again.
• Access router via web browser http://192.168.1.1/index.html
• Upload new router's firmware "RUT9XX_R_00.06.04.3_WEBUI.bin".
• Wait few minutes. Router's LEDs should stop flashing. Only LED with LAN cable connected to that port should be active.

  

• Access router via web browser http://192.168.1.1

Comments

Thank you so much for the response.

Let me pass to the client and see if this works