Question

Hi

My RUT950, has worked since it was set up about 2 months ago. Now it's suddenly OffLine. But all of the equipment connected is still online. It does not respond to SMS or to the Remote Management System. OFFLINE

Answer 1

Hi,

Have tried rebooting the router? Can you reach its WebUI? If so, could you send me a Troubleshoot file via private message? It can be downloaded from the System → Administration → Troubleshoot page.

This a random guess and a long shot, but filled SMS message storage could cause similar behavior. Can you check whether there's free message space? You can do it in the Services → SMS Utilities → SMS Management → Storage page.

Comments

Think I have found the solution, see that it went offLINE 1 month after I logged in for the first time. Without a license no SMS activity?

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No, SMS should work fine. If the router has no RMS credits (a.k.a. licenses), it will not be able to use RMS, but everything else should work fine.

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OK, then I must wait for spring so I can get to the mountains to reset the unit.

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So it's that bad? Maybe you don't need to wait months. Can you send me the router's serial number via private message? I'll see what I can do remotely.

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Thanks, that would be nice, how to send pm?

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Click on my account name and click the "Send private message" button (should be displayed in a green color).