Question

Connection to WebUI usually very easily. Yesterday all our devices showed they were offline - even though they were still connected to our VPN and sending data. Today we cannot access any of them via Web UI.

Answer 1

Hi,

I do you have RMS credits available for this devices? Maybe you have insufficient Credits for that because when you add a device to RMS you will be able to use it for a month free the next few months you will be required to have credits. May i also know if you are able to reach the web ui of this devices using the Virtual IP address given by the VPN?

Thanks

Regards,
Jerome

Comments

According to RMS I still have one unused credit and my next device does not automatically renew for another week. I have no idea what you mean by a virtual ip address given by the vpn.

Thanks

Bill

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Hi,

Sorry for the late reply. Could you try removing the device from RMS and connecting it again?
I also know a person having this kind of issue and asked him to remove the device from RMS and connecting it again.

Hope it helps.

Regards,
Jerome