Question

Hi,

Using a RUT240 router with latest firmware, an SMS with content "adminpassword status" does not return any status SMS. The SMS is received by RUT240 (according to the web interface -> "SMS Management" section).

Note: a command like "adminpassword reboot" does have the effect of rebooting the device, but no status SMS is received after the reboot (as advertised by the documentation).

Also note that if I send an SMS to my phone from RUT240's web interface, this SMS is received by my phone (and I see it in my Machine2Machine provider's web interface).

Best regards!

Answer 1

Hello,

Unfortunately, I’m unable to reproduce issue. Please try to send few SMS text:

admin01 monitoring_status

admin01 status

Note: <<admin01>> is default RUT password and should be replaced by your admin password.

Then download “Troubleshoot file” from your device (WebUI -> System -> Administration -> Troubleshoot). Send it to me via private message.

Regards

Comments

The cause for the problem was that the SMS sender's phone number was hidden (when sent from a M2M provider's web interface), thus the Teltonika router was unable to reply.