Question

The TRB140 is connected and working, it can send SMS using the 'messages' section.  But it doesn't respond to any SMS commands, and I can't see any received messages in the messages area either.

Answer 1

Hi,

Check is your phone (that you sending SMS) has correct caller number. Maybe it is “Hidden” or “Private”. Try to send test SMS from another SIM card.

Take a look at logs of your TRB device (WebUI -> Status -> Logs -> All events):

Normal Event log should be:

2020-03-12 14:25:37	SMS	SMS was sent to: +3706XXXXXX
2020-03-12 14:25:36	SMS	SMS received from: +3706XXXXXX
2020-03-12 14:25:36	SMS	Get status from: +3706XXXXXX

If issue persist please try to send few SMS text:

admin01 monitoring_status

admin01 status

Note: <<admin01>> is default RUT password and should be replaced by your admin password.

Then download “Troubleshoot file” from your device (WebUI -> System -> Administration -> Troubleshoot). Send it to me via private message.

Regards