Question

Hello,

I have configured the RMS to send an email alert on event change ('online to offline') and it has been sending out multiple alerts . When I look at the dashboard, they show no interruption of service. Also, when i check the time stamp, the time is not matched, so I think these alerts are not accurate.

Email alerts is not realtime. We need realtime alerts. I hope you could help me with this concern. 

Thank you

Answer 1

Hello!

Could you tell me what action do you choose?

"Send email" or "Send from RMS email"?

Also check time settings on your device in WebUI -> Services -> NTP and time settings in RMS.

Best regards, Aliaksandr!

Comments

Hi Aliaksandr,

The action is "Send from RMS email".

I already check the time settings and it's correct based on our timezone.