Question

I have fixed the WindTre bands in this area B07B03. I have manually fixed the WindTre operator. But LTE disconnections happen in an apparently random way. is there a solution to this?

 

2020-06-15 12:20:35	Web UI	Authentication was succesful from HTTP 192.168.0.174
2020-06-15 12:20:35	IP Block	No entry found for IP (192.168.0.174).
2020-06-15 12:20:20	Network Operator	Connected to WINDTRE operator
2020-06-15 12:20:20	Mobile Data	Mobile data connected
2020-06-15 12:20:20	Network Type	Joined LTE network
2020-06-15 12:19:51	Mobile Data	Mobile data disconnected

Kernel Log

[26368.929352] option 3-1:1.0: device disconnected

[26368.937674] option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1

[26368.941661] option 3-1:1.1: device disconnected

[26368.950431] option1 ttyUSB2: GSM modem (1-port) converter now disconnected from ttyUSB2

[26368.954102] option 3-1:1.2: device disconnected

[26368.962662] option1 ttyUSB3: GSM modem (1-port) converter now disconnected from ttyUSB3

[26368.966576] option 3-1:1.3: device disconnected

[26369.051233] qmi_wwan 3-1:1.4 wwan0: unregister 'qmi_wwan' usb-xhci-hcd.1.auto-1, WWAN/QMI device

[26380.950202] usb 3-1: new high-speed USB device number 3 using xhci-hcd

[26381.163514] option 3-1:1.0: GSM modem (1-port) converter detected

[26381.163831] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB0

[26381.169449] option 3-1:1.1: GSM modem (1-port) converter detected

[26381.175680] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB1

[26381.182107] option 3-1:1.2: GSM modem (1-port) converter detected

[26381.188549] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB2

[26381.195353] option 3-1:1.3: GSM modem (1-port) converter detected

[26381.201664] usb 3-1: GSM modem (1-port) converter now attached to ttyUSB3

[26381.227095] qmi_wwan 3-1:1.4: cdc-wdm0: USB WDM device

[26381.228424] qmi_wwan 3-1:1.4 wwan0: register 'qmi_wwan' at usb-xhci-hcd.1.auto-1, WWAN/QMI device, 0e:ea:78:6b:ae:2a

[26397.303628] xt_CT: No such helper "rtsp"

[26398.875565] xt_CT: No such helper "rtsp"

DEVICE

DEVICE NAMERUTX11

PRODUCT CODERUTX1100XXXX

SERIAL NUMBER1106685924

HARDWARE REVISION0505

BATCH NUMBER0012

MODEM

MODELEG06

IMEI868759031853700

FW VERSIONEG06ELAR03A05M4G

SYSTEM

FIRMWARE VERSIONRUTX_R_00.02.03.3

KERNEL VERSION4.14.171

Answer 1

Hi,

I see that you're using older modem firmware. Could you update it through FOTA and tell me if the issue still persists?

EB.

Comments

sorry but the RUTX_R_00.02.03.3 | 2020.06.05 isn't latest firmware for RUTX11?

https://wiki.teltonika-networks.com/view/RUTX11_Firmware_Downloads

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It's your router firmware that is RUTX_R_00.02.03.3, but your modem firmware is EG06ELAR03A05M4G. These two are totally different.

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I did not know. how can I update the modem firmware?

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You can do that by going to your WebUI, navigating to System > Firmware > Update firmware. There you will see if you have any available updates available on the server.

Connect your router to the internet with WAN or WIFI as a client mode and use "Upgrade from: Server" function to download and install newest device or modem firmware.

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now I've update the lastest version of Router an Modem RUTX_R_00.02.03.4 | 2020.06.15 - EG06ELAR04A03M4G I hope it no longer disconnects

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thanks ErnestasB :)

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I still have random disconnections

DATE

2020-06-17 00:46:32

EVENT TYPE

Network Operator

EVENT

Connected to WINDTRE operator

DATE

2020-06-17 00:46:32

EVENT TYPE

Mobile Data

EVENT

Mobile data connected

DATE

2020-06-17 00:46:19

EVENT TYPE

Mobile Data

EVENT

Mobile data disconnected

---

Hi,

Could you please send me the troubleshoot file?

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How can i get troubleshoot file?

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If you navigate to System > Administration > Troubleshoot, there you will find option to download troubleshoot file.