Question

I setup this router and it was working in a remote site for 15 days. One day it lost internet.

The router is connected and registered.

   
Data connection state    Connected
IMEI    867698040xxxxxx
IMSI    310260869xxxxx
ICCID    890126086229161xxxxx
Sim card state    Ready
Signal strength    -65 dBm
Cell ID    11400452
RSRP    -95 dBm
RSRQ    -16 dB
SINR    0.7 dB
Operator    T-Mobile
Operator state    Registered (home)
Connection type    4G (LTE)
Connected band    LTE BAND 12
Bytes received *    612 B (612 bytes)
Bytes sent *    27.4 KB (28054 bytes)

On the Troubleshoot diagnostics   i dont get reply from 8.8.8.8 pin.

I use T mobiles APN Fast.t-mobile.com  (this is for LTE devices)

Anyone has the same problem? Any ideas what to check more?

Answer 1

Hello, 

Regarding your issue could you do this and test? :) 

1. Go to Network > Mobile Tab
2. Disable Auto APN (uncheck it) 
3. On the APN drop down menu select the APN that you are using manually.
4. Apply settings and test if internet is working now. 
5. If the device is still not having network connectivity try rebooting the device.

If your issue still persist feel free reply to this thread.

Hope it helps

Thank you and have a nice day!
Stay Safe.

Regards,

Jerome

Comments

Hello,

May i know if information provided above solved your issue?

If the issue you are having is not solved yet please let us know by replying on this thread.

Thank you and have a nice day!
Stay Safe

Regards,
Jerome