Hey,
I just simulated your setup myself and even after auto reboot all configuration stayed intact. Also we don't have any reported bug related to this issue.
- Can the service provider affect it?
- Can the PC affect it (without human intervention)?
Internet service provider and PC(without human intervention) can't affect your router behaviour like this. I suggest you check your router physical setup because it's possible that your router experienced static discharge of some sorts and resetted itself to factory default configuration.
SMS utils command to change the RUT240 LAN IP?
You can use UCI commands to change your device LAN IP by sending SMS messages as example provided below:
admin01 uci set network.lan.ipaddr=192.168.2.10
admin01 uci commit network
admin01 luci-reload
After those 3 messages your router LAN IP address should be changed to 192.168.2.10
admin01 - is your router administrator log in password
More about UCI commands: https://wiki.teltonika-networks.com/view/UCI_command_usage#UCI_set
Also I recommend to use RMS to store your backup there and reload it from here if your problem will repeat again.
Regards.