Question

Is it only me or it is a known problem that RUTX09 crash (frozen) when you plug or unplug a cable from the LAN or WAN ports ?

After crashing, it will need power-cycle to reboot the device into normal operation, but sometimes it needs a few tries.

This happens to me with firmware R_00.02.04.3 and R_00.02.03.4

Answer 1

Hi,

Could you try these options:

• Update your router through bootloader menu;
• Try downgrading to older firmware without keeping settings e.g 02.01.1
• If the issue still persists try a different power supply.
• If nothing helps please try to download a troubleshoot file (System > Administration > Troubleshoot) and send it to me.

  ---

  https://wiki.teltonika-networks.com/view/RUTX09_Administration#Troubleshoot

EB.

Comments

I had to try a few times to get it into the bootloader mode, and it didn't work in 2.01.1. In the end, I fed up and returned to router to Amazon, and the replacement has been working without any issue. So I can conclude that was a faulty device.