Question

Hello,

have registered for RMS a few weeks ago but not received the confirmation email, so I cannot proceed.

if I try to access, the system aske me to verify the email thrpough the message I have never received, and I cannot re-register because my email appears as already taken.

Anybody from Teltonika can help please?

I have already bought RMS token to use the service, so I need to fix the account registration problem.

Thanks for your support.

Answer 1

Hi, Have you checked if the email didn't went to spam folder or your email provider is not blocking it ?

Comments

yes, I did. and there was no trace of it. I receive any sort of emails with that address.

I really need somebody from Teltonika to jump in and assist.

Answer 2

Hi,

Could you give me an email you've registered on RMS?

Send it to me via private message.

EB.

Comments

I have sent you a private message with the details of  the email used to register.

Thanks.

---

Hi,

I got your message, will look into it ASAP.

EB.

---

I'm having the same problem, some users get the email, some don't. Resending doesn't appear to help and I can't find it in their spam folders.

Could you update this post with your findings please?

---

From now on you can resend confirmation emails. Try to login with the credentials and you should see the possibility to resend the email.

EB.