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We have two TRB141 in field which send IO by SMS (input 1 and 2 passive)

After update one TRB to firmware R_00.02.04.3 the TRB141 doesn't send SMS anymore.

Message in config I/O juggler (general) :  Configurable Input/Output rules will only work when pin is set to input mode !!!

Send SMS in menu Mobile Utilities --> Messages --> Send Messages works OK

Send SMS by input (pin 1 and 2) doesn't work.

1 Answer

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by
Hello,

Regarding the issue you are having may i know what configuration is made on the TRB device?
May i know also what are you trying to implement with the use of TRB141?

I will need more details regarding this to assist you efficiently.

Thank you and have a nice day!

Regards,
Jerome
by
Hello Jerome,

Thanks for reply.

We only use the TRB141 to send sms bij change input contacts (DI1 en DI2 )  We are using DI1 an DI2 as WET input

The TRB with older FW and older modem firmware works OK. The device with new FW and Modem firmware connects to network (Vodafone) but it send no sms while inputs are changing.  Sending SMS in menu works fine. I seems that input not activate/trigger SMS engine in the TRB 141.

Regards

Frank Vrijman
by
Hi Frank,

I was able to replicate the issue. I am currently checking it with the team and waiting for the solution of the said issue.
Once i hear from them i will inform you :)

Thank you and have a nice day!

Regards,
Jerome
by
Hi Jerome,

Thanks for reply.

I'll wait for your answer/solution

Kind regards

Frank Vrijman
ago by
Hello,

HQ did some further test and manage to made it worked.

Could you try setting up the I/O Juggler General Tab for the pin trigger on Both instead of rising of falling.

Waiting for your feedback.

Regards,
Jerome
ago by
Hi Jerome,

We use the trigger command BOTH.

We bought a new TRB141 (batch 05) en put FW 00.02.03.2 on it.

Modem SW EC21EUGAR06A01M4G

Put our settings on it en it functioned well.

Then I put the older FW on de TRB141 (batch 04) with the sms problems.  

After reinstalling en reboot the TRB it functions .... !!

But now we have the problem that group sms not works. Single number works good but group sms doesn't work.

I try tomorrow  with TRB141 (batch 05) the new one.

Kind regard

Frank
ago by

Hello,

Regarding this issue of yours kindly let me know the results. 

For group messages have you create the phone group?? You can do it on System > Administration > User & Recipients

If you are still encountering the issue with TRB141 would it be possible that you test it first and if the test fails download a copy of the troubleshoot file from System > Administration > Troubleshoot and send it to me via private. 

Please download the troubleshoot file after the test you made. Don't do anything after the test just download the troubleshoot file. 

Thank you and have a nice day! 

Regards,
Jerome

ago by
Hello Jerome,

Sure we create a phone group.

If we use phone group then the TRB141 sends 1 sms and than it stops.

If we use single number then it works OK.

I send you the Troubleshoot file. (after I change single number in I/O Juggler to Group for the 2 inputs)

Regards,

Frank
ago by
Hello,

Thank you for the information provided consulting HQ for this one.
 
Once i hear from them i will let you know.

Regards,
Jerome