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I have lost access to my rut950 router, have tried resetting with the reset button, but no matter how long I keep it pressed the device doesn't go factory reset, have held up to 2 mins

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Hello,

Could you follow the steps provided where you are going to do the firmware update through bootloader menu.

You can find the procedure doing that on this link: https://wiki.teltonika-networks.com/view/RUT950_Device_Recovery_Options#Bootloader_menu

Hope it helps.

Regards,
Jerome
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Thanks Jerome, I have tried that but without success. Starting to believe that the modem is fried.
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Hello,

It's best to contact your sales manager of bring it back from where you bought it for them to file RMA.

Hope it helps.

Regards,
Jerome