Answer 1

Hello,

Can you provide the following information for analysis:

• Device's serial number or MAC address
• RMS Company name
• Your username
• Your router model and firmware version
• router's Troubleshoot file (can be downloaded from the router's WebUI, System → Administration → Troubleshoot page)

Comments

Hello,
Serial number: 08373954
Mac: 00:1E:42:15:52:21
User: reinhardclemens
Company: ExpeditionTravel

how do i upload the troubleshoot file ?

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Hi,

Thanks for the provided info. I'll start looking into it.

I got the Troubleshoot via the email.