Question

Hi there

I've recently updated my RUTX09 to the latest firmware - RUTX_R_00.02.05.1 thinking it would solve the below problem, but it does not.

Using two different SIM cards (that both work fine in a mobile phone), I get 'Data connection: Disconnected' despite the 4G connection being active (on both SIMs).

I'm happy to share a log file to help troubleshoot. I've done a factory reset twice, tried the modem reboot etc.

Answer 1

Hello,

Please make sure your antennas are screwed tightly. If they are and you see that you get a decent enough signal, but your data connection still shows as Disconnected - go to your mobile interface settings page and edit APN to custom. The field should be filled with APN provided by your operator. Make sure you type it and not choose it from the list.

EB.

Comments

@EB - just sent you a private message with my troubleshooting file. Would really appreciate your thoughts!

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I've noticed this under Network --> Mobile --> Network Operators:

Active SIM     SIM 0

Could this be related to the problem?

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I'm not sure, but I can confirm I also see 'SIM 0'

PS you may want to create an account so you can post under that account and track replies etc. more easily!

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abadr:

Did you find a solution to this?

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Hi,

Please try installing 02.05.2 firmware and tell me if the issue still persists.

EB.