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Hi there!

I'm struggling with a problem and I hope someone can help me.

We have a Hikvision DVR connected to the Rut240 4g router.

Hikvision provides a service called Hik connect where the DVR connect's to there server and an app on my phone connects to their server.

All works fine but after a few times opening and closing the app the connection is lost with the DVR.

I assume for every time I open the app a new connection is created with the Rut240.

After a few connections loses the 4g connection because of to manny open connections.

Does anyone maybe know what the problem is and how to fix this?

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Can we have a visio diagram that illustrates expected traffic/connection flow?