Question

Hi

I cannot, connect to RU240 webui via RMS, it says WebUI is unreachable. Due to Covid restrictions I am unable to go to site to test locally. I can and have rebooted the device and can see its online.

Cheers

Stuart

Comments

uhttpd.main.http_keepalive='20'

uhttpd.main.tcp_keepalive='1'

uhttpd.main.ubus_prefix='/ubus'

uhttpd.main.no_dirlists='1'

uhttpd.hotspot=uhttpd

uhttpd.hotspot.listen_http='81'

uhttpd.hotspot.listen_https='444'

uhttpd.hotspot.enablehttp='1'

uhttpd.hotspot.home='/www/hotspot'

uhttpd.hotspot.rfc1918_filter='1'

uhttpd.hotspot.max_requests='3'

uhttpd.hotspot.max_connections='100'

uhttpd.hotspot.cert='/etc/uhttpd.crt'

uhttpd.hotspot.key='/etc/uhttpd.key'

uhttpd.hotspot.cgi_prefix='/cgi'

uhttpd.hotspot.script_timeout='600'

uhttpd.hotspot.network_timeout='30'

uhttpd.hotspot.http_keepalive='20'

uhttpd.hotspot.tcp_keepalive='1'

uhttpd.hotspot.no_dirlists='1'

uhttpd.hotspot.ubus_prefix='/ubus'

uhttpd.hotspot.disabled='1'

uhttpd.rms=rms_uhttpd

uhttpd.rms.port='9000'

uhttpd.rms.enablehttp='1'

uhttpd.rms.home='/www'

uhttpd.rms.rfc1918_filter='1'

uhttpd.rms.max_requests='3'

uhttpd.rms.max_connections='100'

uhttpd.rms.cgi_prefix='/cgi-bin'

uhttpd.rms.script_timeout='60'

uhttpd.rms.network_timeout='30'

uhttpd.rms.http_keepalive='20'

uhttpd.rms.tcp_keepalive='1'

uhttpd.rms.ubus_prefix='/ubus'

uhttpd.openssl=cert

uhttpd.openssl.days='730'

It does let me and the response to the command you assed me to issue is as bellow.

uhttpd.openssl.bits='2048'

uhttpd.openssl.country='LT'

uhttpd.openssl.state='Vilnius'

uhttpd.openssl.location='Vilnius'

uhttpd.openssl.commonname='Teltonika'

Thanks
Stuart

Answer 1

Hello,

What FW version is device using ? Could you try upgrading to the latest?

Could you please confirm if it was working fine before ?

Is the remote http access enabled for the mentioned device ?

Are you sure device has enough credits ?
 
Can you see device status as online in the RMS ?

Thank you.

Have  a good day.

Regards,

Ahmed

Comments

Hi Ahmed

1. I have already tried upgrading the firmware version, this did not appear to make any difference
2. I think it was but to be honest cannot be 100% certain i tried connecting remotely. I did definately not use to say WebUI is unreachable, I used to be able to generate the link.
3. I believe so.
4. Yes plenty of credits
5. Yes I can see the device status, update the firmware, restart and backup.

Thanks for your help!

Cheers

Stuart

---

Could you share a copy of link/token in privat that you generated for Remote access .

What WAN type is this router using ?

Is it Mobile ?

Does sim card has text messages ?

If the remote http access is not enabled you would not be able to access the router through RMS.

Thank you.

Have a good day.

Regards,

Ahmed

---

1. It does not let me as it says the device cannot be reached despite it being reached for monitoring.
2. Its is Mobile
3. I dont think it has txt, but may do.
4. As i said it appeared to work at first but then didnt so I think this was configured correctly.

Thanks

Stuart

---

Hello,

As you are unable to reach the device's webui . Could you try generating a link/token for device CLI ? Kindly let me know .

If yes .

Try the following command :

Username for CLI: root

Password: Same as you use to login the webui.

uci show uhttpd

And share the results here.

Thank you.

Have  a good day.

---

Hello,

Can we have a little remote session ?

Also please share a troubleshoot file for the device .

Can be downloaded on RMS . Devices>Select Device>Export>Troubleshoot. 

If yes kindly share your any desk id in DM.

Thank you

---

Hello,

So, the issue has been resolved after the remote session.

Thank you.

Good day.

Regards,

Ahmed